Short answer
Calls fall back to your own line. Forwarding is a setting on your carrier account rather than something we hold, so if the agent cannot answer, the call rings where it rang before. Kende targets 99% monthly availability.
The important structural point is that your number never leaves your control. We are downstream of it. A provider who ports your number owns your phone service, and their outage is your outage with nothing you can do about it. Forwarding keeps the switch in your hand.
Outages get told to you rather than discovered by you. Availability is monitored, and the monthly report shows what happened rather than only what went well. An answering service that only reports its good months is not reporting.
The agreement targets 99% monthly availability and commits to commercially reasonable effort. We would rather publish a number we hit than a nine we cannot defend.
Settle it in ninety seconds
Call the demo line and talk to the agent yourself. It is the same system that would answer your phone, running live, and it will tell you it is AI if you ask it.
Related questions
- Do I have to change my phone number?
- How do I cancel an AI answering service?
- How many calls can an AI agent answer at the same time?