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The front office for trades businesses

Your phone, answered. Then everything after it.

Kende builds an AI receptionist that answers your business phone 24 hours a day, sorts the emergencies, transfers to your people and books the job — then keeps a record of every call. It is an AI answering service today, and the rest of your front office as we build it. Oklahoma and Kansas.

Hear it yourself — call(405) 500-7894Get a Quote

That’s our AI answering. It’s the same system we build for you.

Built for the trades across Oklahoma and Kansas — HVAC, Plumbing, Roofing, Water and Fire Restoration, Auto Repair, Used Car Sales and General Contracting.

The phone rings while you’re on a job. That’s the sound of money leaving.

27%

of calls to contractors go unanswered.

Invoca looked at 4.2 million incoming calls to HVAC, plumbing, roofing and electrical companies from 2024 through 2026. More than one in four rang out.

35–45%

of HVAC and plumbing calls arrive after hours.

ServiceTitan 2026 panel data. Better than a third of the phone volume lands when the office is closed.

Under 18%

of those after-hours calls get picked up.

ServiceTitan 2026 panel data. More than four out of five ring out.

And the calls you do return? Speed decides them. Research from Harvard Business Review and Lead Connect found that conversion drops by roughly 80% once a response takes longer than five minutes. After thirty minutes, the lead is effectively gone.

A call you return an hour later is usually a call a competitor already answered.

Run your own numbers

What missed calls are costing you

Move the four controls to match your shop. Nothing is sent anywhere and nothing is stored. The arithmetic is on the page so you can check it.

40
25%

Nights, weekends, and every call that comes in while you are already on one.

$450
Of the calls you miss, how many would have become work?

One in three is the conservative starting point. Set it lower if you want the pessimistic version of this number.

Calls you never hear about

520 a year

Work that goes to somebody else

$77,220

every year, at those numbers

What the Essential plan costs

$14,799 in year one, activation included

The calls you are missing are worth 5.2 times what the plan costs.

Start setup

Or call the demo line and hear it first. Nothing is charged until you have approved the agent.

The arithmetic: calls a week, times the share you miss, times fifty-two, times the share that would have become work, times what a job is worth. It is an estimate built from numbers you supplied, not a projection of what your business will earn.

Ninety seconds, right now

Do not take our word for it. Call it.

The number below runs the same system we would build for your business. It is live, it is answering, and it will tell you it is AI if you ask it to.

Call the demo line

Ask it your own questions. Try to trip it up. Ask what happens if you have an emergency at midnight.

Hear it yourself — call(405) 500-7894

That’s our AI answering. It’s the same system we build for you.

A test call to the demo line, asking what the service does and how it handles an after-hours emergency

Real call · August 2026

Written transcript coming. We would rather publish the recording without one than type out an improved version of what the agent actually said.

The agent answered on the first ring, identified itself as AI when asked, and captured the caller's details without being prompted twice.

Or hear it answer as your business

Tell us your trade, your hours and what counts as an emergency at your company, and we build a demo agent on your business name and call you so you can hear it answer your phone the way it would answer it for real.

Built by a person, usually same day. Nothing is charged and nothing is set up on your line until you have heard it.

Get a demo for my business

What you can buy today

Three things, priced in public. One of them takes a card and thirty seconds; the other two involve us building something, so they start with a conversation. Which is which is written on the card.

The receptionist

$399 to activate, $1,200 a month

Answers your business phone around the clock, sorts the emergency from the quote request, reaches whoever is on call, and books the job while the caller is still on the line.

  • Includes the Platform & Brain — you are not buying that separately.
  • Your existing number, forwarded. You keep it, and you can switch it back yourself.
  • English and Spanish in the same agent, following a caller who switches mid-sentence.
  • Every call recorded, transcribed and scored — including a check whose only job is catching the phone platform's own reporting being wrong.
  • Unlimited script updates. The words she says are yours.
Start with a quote

Call Audit

$79 a month for 20 audits

Paste a call export from your Retell agent and get a per-call report of what actually happened — dead air, loops, the path it took, whether its tools fired. No account, nothing stored.

  • For a Retell agent — paste the JSON from GET /v2/get-call/<id>.
  • Scored against a fixed list, so two runs a month apart are comparable.
  • Try the free single-call version first: kende-hub.vercel.app/call-audit

Where your access link goes. No account to create.

Card payment is handled by Stripe. Cancel any time.

Platform & Brain, on its own

$400 a month, $750 to set up

Already included with the receptionist — this is for a business that wants the operating system without the phone. Your own knowledge base, the approvals queue, the integrations and the reporting, with three named seats.

  • Not an add-on. If you buy the receptionist, this is already in the price.
  • Sold alone only without voice — that is a term of the agreement, not a sales rule.
  • Three named seats included.
  • Where the call record, the context and the reporting live.
Start with a quote

What we have not built yet

We would rather list these than let you discover the gaps after signing. Each one says what has to be true before we will sell it. Kende Systems sells the parts that work.

Outbound follow-upNot built yet
The quote that went quiet, the appointment reminder, the review request after the job closes. The same agent working in the other direction.Ships when: Its send gates have to be running. An outbound agent that can decide for itself when to dial is not a product we are willing to ship.
Marketing that reads your own callsNot built yet
Content drawn from the questions your customers actually asked on the phone, drafted and scheduled — rather than written by someone who has never met them.Ships when: Publishing is still done by hand here. It ships when it publishes on its own, with an approval step you control.
Remembering your callersNot built yet
A repeat caller recognised before the agent speaks, with their last job already in hand, so nobody is asked their address for the fourth time.Ships when: Specced, not built. It is the next thing the receptionist gains.
The rest of the workforceNot built yet
The phone is one desk. Estimating follow-up, dispatch paperwork, the morning read on the business — the same substrate doing the other jobs an office does.Ships when: Being built one desk at a time, and each one is sold only once it works. The receptionist is the first, and it is the one that is real today.

A front office is eight things. We do five of them.

Most of what an office manager does on the phone is the same handful of moves, repeated. We built the ones that are pure repetition and left the ones that need a person to a person. The rest is on the list below, marked honestly.

  1. Someone picks up

    First ring, every time, including the call that comes in while you are already on one. No hold queue and no voicemail.

  2. The call gets sorted

    An active leak is not a filter question. The rules for which is which are yours, written during setup and applied the same way at three in the morning.

  3. The right person gets reached

    Live transfer to whoever is on your rotation tonight, with a rule for what happens when the first line does not answer.

  4. The job goes on the calendar

    Booked while the caller is still on the phone, against real availability, and confirmed by text before they hang up.

  5. You get told what happened

    Every call recorded, transcribed and summarised, with nineteen automated checks run against it. Including checks whose job is catching the phone platform's own reporting being wrong.

  6. Remembers the people who call you

    Not built yet

    A repeat caller is recognised before the agent speaks, with their last job and last conversation already in hand, so nobody is asked their address for the fourth time.

  7. Learns your business rather than being told it

    Not built yet

    A knowledge base built from your own calls, so the questions your customers actually ask get better answers each month without you writing a script.

  8. Checks its own work and reports what it finds

    Not built yet

    The audit that runs today becomes a monthly account of what drifted, what got fixed, and what we changed before you noticed it.

You are buying the 5 that work. The other three are written down here so you can hold us to them, and they are not part of what you would be paying for today. Anything on that list moves up when it works on real calls, and never before.

Script changes are unlimited and included on every plan, which is the part that makes the rest of it work. An agent nobody is allowed to fix decays. What it costs.

How it works

Three steps. Most businesses are live inside a couple of weeks.

  1. Tell us about your business

    Your services, your hours, your service area, and how you like jobs booked. One conversation, and we do the writing.

  2. We build it, you approve it

    You test-call your own agent, listen to how it handles your customers, and sign off before anything goes live.

  3. It answers your calls

    On the number you already have, day and night. Every call recorded, transcribed and summarized for you.

See the full setup, step by step

Built for the trades

A missed call costs something different in every trade. We set the agent up for yours.

Another trade with a phone that rings after hours? We work with those too. Tell us about it on the quote form.

Ask us anything

What do you want to know?

Type a question and you get the written answer, including the ones where the answer is not in our favour.

This box searches written answers. It is not the AI. The conversational part is what answers a phone, and it is on the other end of the number below. Ask it whatever you were going to ask here.

Hear it yourself — call(405) 500-7894

Or read every question we get asked.

Try it before you buy it.

Call the number below and talk to the agent yourself. It is the same one that would answer your phone.

Hear it yourself — call(405) 500-7894Get a Quote

That’s our AI answering. It’s the same system we build for you.