Water and Fire Restoration
AI phone answering for water and fire restoration companies
Kende builds an AI agent that answers your restoration company's phone at three in the morning, captures the loss type, how long the water has been standing and which carrier is involved, and transfers to your crew lead while the homeowner is still on the line. It costs $1,200 a month for one location.
Where the job goes to somebody else
A supply line lets go at two in the morning. The homeowner is standing in an inch of water calling every restoration number in the county, and the mitigation clock is running from the moment the water landed. Whoever answers first gets a job worth five figures, and whoever answers third gets nothing.
When it gets worse: Hard freezes, and the week after any storm that puts water through roofs. One freeze night can generate a month of work, and every one of those jobs arrives as a phone call at an hour when nobody is at a desk.
What the agent does on a water and fire restoration call
Built from your answers on the setup form, then tested by you before it answers a single customer.
- Captures loss type, source, how long the water has been standing, and how many rooms are affected
- Asks whether power is still on and whether anybody is in the building
- Takes the insurance carrier and claim number if there is one already
- Transfers live to your crew lead, at any hour, on your on-call rotation
- Answers all of them at once when a freeze breaks pipes across a whole town in one night
- Answers in Spanish without being asked twice
What it will not do
It never tells a homeowner what their policy covers and never estimates the job. Coverage opinions belong to the adjuster and the number belongs to you.
Run your own numbers
What missed calls cost a water and fire restoration business
Move the four controls to match your shop. Nothing is sent anywhere and nothing is stored. The arithmetic is on the page so you can check it.
Nights, weekends, and every call that comes in while you are already on one.
Calls you never hear about
520 a year
Work that goes to somebody else
$1,458,600
every year, at those numbers
What the Essential plan costs
$14,799 in year one, activation included
The calls you are missing are worth more than ten times what the plan costs.
Or call the demo line and hear it first. Nothing is charged until you have approved the agent.
The arithmetic: calls a week, times the share you miss, times fifty-two, times the share that would have become work, times what a job is worth. It is an estimate built from numbers you supplied, not a projection of what your business will earn.
Water and Fire Restoration questions, answered
Can an AI answering service handle a 3am water loss call?
That is the call it exists for. The agent answers on the first ring, captures the loss type, the source, how long water has been standing and whether power is still on, then transfers live to whoever is on your rotation that night. A human answering service takes a name and a number and calls you fifteen minutes later, by which point the homeowner has reached somebody else.
Will it discuss insurance coverage with the homeowner?
No. It captures the carrier and the claim number if one exists, and nothing further. A coverage opinion given at two in the morning by anybody who is not the adjuster becomes an expectation you spend the whole job managing.
We already pay a 24/7 answering service. Why change?
Compare the outputs for a month. Your service sends you a name, a number and 'water damage'. The agent sends you the loss type, the source, the standing time, the affected rooms, the carrier and whether anybody is still in the building, and it can transfer live instead of taking a message. Run both in parallel on a pilot and read the two stacks side by side.
What does an AI receptionist cost for a restoration company?
$399 activation and $1,200 a month for one location, with 750 minutes included and $0.50 per additional minute. Most restoration companies run the $1,800 Professional plan for the 1,500-minute allowance, because a freeze week alone can eat an Essential allowance.
Can it take twenty calls at once during a freeze?
Yes, and that night is the one that pays for the year. There is no hold queue and no busy signal. Twenty homeowners calling in the same hour get twenty conversations, each with the details captured, so your dispatch decisions are made from information rather than from a callback list.
Other trades we build for
Working in something that is not on this list? We build for it too. Tell us what you do on the quote form and we will have the answer ready when we call. We serve Oklahoma and Kansas.
Hear it answer a water and fire restoration call.
Call the number below and talk to the agent yourself. It is the same system that would answer your phone, running live.
That’s our AI answering. It’s the same system we build for you.