HVAC
AI phone answering for HVAC companies
Kende builds an AI agent that answers your HVAC company's phone around the clock, sorts a no-cool call from a filter question, takes the job details, and transfers a real emergency to whoever is on call. It costs $1,200 a month for one location.
Where the job goes to somebody else
It is 104 degrees, it is Saturday, and a homeowner with a dead compressor is working down the Google results. He calls you, gets four rings and a voicemail greeting, hangs up, and calls the next company on the list. You find out on Monday, if you find out at all.
When it gets worse: First hot week of summer and first hard freeze. Call volume can triple in three days, which is exactly when the office phone rings out and the jobs go elsewhere.
What the agent does on a hvac call
Built from your answers on the setup form, then tested by you before it answers a single customer.
- Sorts no-cool and no-heat calls from routine maintenance and filter questions
- Takes the make, the age of the unit, and what the homeowner is hearing or smelling
- Recognises a gas smell or a carbon monoxide alarm and transfers on your emergency rule, every time, with no judgement call
- Answers the maintenance-plan questions your office answers forty times a week
- Holds the line through the August and January spikes without a hold queue
- Answers in Spanish without being asked twice
What it will not do
It never quotes a repair price you have not written down and approved, and it never diagnoses a system over the phone. Those are your calls to make, and the agreement says so.
Run your own numbers
What missed calls cost a hvac business
Move the four controls to match your shop. Nothing is sent anywhere and nothing is stored. The arithmetic is on the page so you can check it.
Nights, weekends, and every call that comes in while you are already on one.
Calls you never hear about
520 a year
Work that goes to somebody else
$77,220
every year, at those numbers
What the Essential plan costs
$14,799 in year one, activation included
The calls you are missing are worth 5.2 times what the plan costs.
Or call the demo line and hear it first. Nothing is charged until you have approved the agent.
The arithmetic: calls a week, times the share you miss, times fifty-two, times the share that would have become work, times what a job is worth. It is an estimate built from numbers you supplied, not a projection of what your business will earn.
HVAC questions, answered
Can an AI answering service tell an HVAC emergency from a routine call?
Yes, on rules you write during setup. You decide what counts as an emergency for your company: a gas smell, no heat below a temperature you pick, a commercial unit down. The agent transfers those to your on-call tech immediately, and everything else becomes a message with the details already captured. It follows the rule rather than deciding for itself, which is the point.
Will it try to diagnose the system over the phone?
No. It gathers what the homeowner can tell you, such as the symptom, the unit's age and whether it is blowing warm, then hands that to your tech. Diagnosis over the phone is how a company sends a truck to the wrong address with the wrong part. The agent is scoped to stay out of it, in writing.
What does an AI receptionist cost for an HVAC company?
$399 to activate and $1,200 a month for a single location. That includes 750 talk minutes and every feature: 24/7 answering, triage, transfers, recording and unlimited script updates. Booking straight into your calendar is the $1,800 Professional plan. Additional minutes are $0.50.
Can it handle the August rush?
That is the case for having it. A phone system holds callers in a queue and they hang up. The agent answers every call at the same time, so ten people calling at once get ten conversations rather than one conversation and nine voicemails. The busiest week of your year is the week it earns the fee.
Do I have to change my phone number?
No. You keep your existing number and your existing carrier account. Setup is call forwarding from your current line, and you can switch it off yourself at any time.
Other trades we build for
Working in something that is not on this list? We build for it too. Tell us what you do on the quote form and we will have the answer ready when we call. We serve Oklahoma and Kansas.
Hear it answer a hvac call.
Call the number below and talk to the agent yourself. It is the same system that would answer your phone, running live.
That’s our AI answering. It’s the same system we build for you.