Short answer
The agent tells any caller it is AI whenever they ask, every time, without hedging. That is written into our client agreement rather than left as a setting. Most callers never ask, because what they want is somebody who picks up.
Owners worry about this more than callers do. Someone standing in a flooding kitchen at eleven at night wants the problem handled. Whether the voice that handled it was a person matters far less to them than whether anybody answered at all, and the alternative on offer was a voicemail beep.
The ones who do ask react to how it is answered. A dodge turns a curious caller into a suspicious one. A straight yes usually gets a version of "huh, that's clever" and the call carries on. We have never seen the honest answer cost a job, and we have watched evasive systems annoy people badly.
There is a practical argument too. Several states now require disclosure, and more are working on it. A company that built its pitch on callers not noticing is one legislative session from a rebuild. Saying it plainly costs nothing and ages well.
Settle it in ninety seconds
Call the demo line and talk to the agent yourself. It is the same system that would answer your phone, running live, and it will tell you it is AI if you ask it.
Related questions
- Is it legal for AI to answer my business phone?
- Will an AI answering service annoy my customers?
- What is an AI receptionist?