Short answer
Yes. Using an AI agent to answer calls people make to your business is legal across the United States. The rules that carry real penalties cover outbound calling, call recording consent, and telling a caller they are speaking to AI when they ask.
Inbound and outbound are different worlds. Someone dialing your number has initiated the contact, and answering it with software is no more restricted than answering it with a voicemail system. Placing automated calls out to people who did not ask for them is where the TCPA sits, with per-call penalties and state laws stacking on top. Kende's agents answer. We do not use them to make sales calls, and neither should you.
Recording is the part most owners have not thought about. Oklahoma is a one-party consent state, so a party to the call may record it. Callers dial in from everywhere, including states that require every party to consent. The workable answer is to announce recording at the start of the call, which satisfies the stricter rule and costs you one sentence.
Disclosure is moving fastest. Several states now require that an automated voice identify itself as one, at least when asked, and more are legislating. Kende agents state they are AI whenever a caller asks, every time. That is a term of our client agreement rather than a setting somebody could switch off, partly because it is the direction the law is going and partly because a straight answer converts better than a dodge.
This is a description of how we operate rather than legal advice. Your own counsel is the right place to confirm what applies to your business.
Settle it in ninety seconds
Call the demo line and talk to the agent yourself. It is the same system that would answer your phone, running live, and it will tell you it is AI if you ask it.
Related questions
- Will my customers know they are talking to AI?
- Is it legal to record business calls in Oklahoma?
- What happens to my customer data and call recordings?